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Frequently Asked Questions2020-10-15T12:47:14+00:00

Frequently Asked Questions

NGO CONTRIBUTIONS

Can I get a refund on a contribution?2020-10-15T12:08:47+00:00

We can’t refund donations without permission from the NGO you’ve given to. This is because donations are automatically transferred to the NGO. Please get in touch with the NGO you’ve donated to, and explain that you’d like a refund.

I have not yet received contribution acknowledgement & certificate.2020-10-15T12:09:16+00:00

It takes 4 working days to process the contributions. Please do check your mailbox for contribution payment success receipts from Dropledge and RazorPay
You will receive contribution acknowledgement & certificate directly from the NGO. Do check on the entered contact information & PAN Card No. as these are mandatory & important to process the receipts.

I cannot see the status of my contribution payment?2020-10-15T12:07:41+00:00

As the contributions are processed thru’ a secure payment gateway – RazorPay and is directly transferred to the NGO, the details will be sent to you from RazorPay, Dropledge & the NGO. In case your contribution status is not reflected in the app, it will be updated under My Contributions Tab in The Profile on next server update/ connection. Also do check if you have an active network connection.
If the problem persists please get in touch with us on support@dropledge.org

How will I come to know of the contribution acknowledgement details?2020-10-15T11:44:59+00:00

Your payments are processed thru’ a secure payment gateway – RazorPay and is directly transferred to the NGO.
Notifications of the payments made will be sent by RazorPay & Dropledge. The NGO will also send across the payment acknowledgement & receipts on the contact information shared by you.

How does my contribution reach the NGO?2020-10-15T11:45:07+00:00

Dropledge uses a secure payment gateway – RazorPay to initiate & process your contributions to the NGO. The payment is processed only after you correctly fill – in all the required details including PAN card no. for users based in India.

IN-APP PURCHASES

How do I enable in app purchases?2020-10-15T12:20:46+00:00

Head back to the Settings screen. Tap General, and then tap Restrictions.

I did not receive power-ups or upgrades on purchases.2020-10-15T12:20:15+00:00

Please check for an active network and do try to restart the app. Power-ups/upgrades will get updated on the next server connection. If the problem still persists, please reach out to us on support@dropledge.org

TECHNICAL ISSUES

How to save and restore in-game progress (for Android Players)?2020-10-15T12:22:47+00:00

To save and restore progress, you need to:
1. Install the Google Play Games app.
2. Go to the settings of the Google Play Games app (green icon), and check the options “Sign in to games automatically” and “Use this account to sign in”.
3. Enter the correct information of your Google Play account.
4. Launch the game and check the game settings.
5. If you see the “Connect” button in the game settings, then Google Play account is not connected.
Click it to connect your Google Play account.
6. Do not reject or close the window with a suggestion to connect the Google play account when the game asks about it.
Also, please note:
• We do not have your progress and cannot restore it for you
• You can play with the ability to save and restore progress only on your Google Play account.
• There are no ways to change progress or create a new profile for the same game login session
• There is only one progress in the game and it is saved on the Google Play account, which is always restored, if the account was linked correctly.
• If your progress was not restored by Google Play, it means it was previously saved only on your device.

I keep getting disconnected/get error messages/something happened in-between.2020-10-15T12:21:55+00:00

Test your connection end-to-end & do restart the app. We recommend using a Wifi connection for a better user experience. In case the problem still persists, please reach us on support@dropledge.org
At times this message also means, the server is under maintenance to help us improve the user experience and it will be up & ready shortly.

Game does not function smoothly or I cannot launch the game.2020-10-15T12:21:26+00:00

Please check if you have installed the latest version of the game from Google PlayStore. Also, check your internet connectivity. We recommend using a Wifi connection for a better user experience. In case the problem still persists, please reach us on support@dropledge.org

GAMEPLAY

In Game: Story & Characters2020-10-15T12:26:13+00:00

Read on about the 5 Ocean Heroes, as they fight against the plastic trash & disasters that are harming our oceans; killing millions of marine life.

Shasha – an environmentalist represents the Indian Ocean. In her words, “I’ve been working to reduce the contamination of the ocean. However, little efforts are not sufficient anymore. It’s time to take some serious action & reduce the pollutants. Join me!”

Krish – North Pacific Ocean is led by Krish, who with his group of college friends are doing their bit to stop the non-degradable ocean pollutants from endangering the marine life species in the ocean area.

Bon – “An avid boat lover, I was troubled to see the big fishes & turtles entangled & hurt in old discarded fishnets. Join me as I get on with my mission to rescue & safeguard ocean creatures from plastic hazards.” – says Bon from the South Pacific Ocean.

Ozoh – From North Atlantic Ocean Fisherman Ozoh is the Ocean Hero. He has seen the ocean worsen with plastic waste. With his friends & community, he wishes to bring a change in our attitudes & approach to the earth.

Tina – Tina represents the South Atlantic Ocean. A Diver by profession, during her scuba lessons seeing the rising plastic waste & threat to aquatic life greatly disturbed her. Hence she is on this mission to clean & save the ocean.

In Game Issue: The Boat is not available to begin the game.2020-10-15T12:24:52+00:00

Every player is assigned 5 boats for game on the first download. Once all the assigned boats are used for the ocean clean-up mission, you can either buy a boat using Dropledge Credits or wait for 10 minutes for the next boat to be directly assigned to you.
(Tip: Why not use this waiting period to take a pledge / contribute towards reducing plastic pollution or read up our blogs on this website!)

Ocean Heroes – In Game Boosters & Upgrades explained.2020-10-15T12:24:21+00:00

Boosters:
• Suction Gun – Helps the diver to collect more plastic quickly.
• Extra Oxygen – Gives more time to the Diver to achieve his targets.
• Shield – Saves the diver from the unfriendly sea creatures.
Upgrades:
• Health Upgrade – helps to increase & improves diver’s health conditions to better support the plastic clean up mission
• Endurance Upgrade – improves the diver immunity from dangerous attacking sea creatures
• Torch Upgrade – increase torch angle by 10% enhancing diver’s visibility to collect more plastic
You can buy the boosters & upgrades with Dropledge Credits. You can earn credits by playing your best or purchasing them from the store section in the Game.

What are Dropledge Credits and how to get them?2020-10-15T12:23:52+00:00

Dropledge Credits (DC) are in-game rewards that are earned on saving the fishes & other marine life from plastic in the ocean. These DC also help to purchase in app boosters & upgrades. You can earn credits by playing your best or purchasing them from the store section in the Game.

What is Ocean Lifeline and how are fishes saved count connected with it?2020-10-15T12:23:23+00:00

Ocean Lifeline reflects the no. of fishes saved from plastic pollution throughout the game across all levels. With every successful level cleared, you are saving fish from dying.
Fishes saved count also defines your position in the leader board. The more you play the game, more fishes you save, better is your position in the leader board.

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